Refund Policy

Refund Policy

Return period
You have the right to return your order within 14 days of receipt.

NB:
Personalized or custom-made products cannot be returned,
unless the product was damaged or delivered incorrectly.

Returns Policy
- The product must be unused and in original condition.
- The product must be returned in its original packaging.
- Proof of purchase is required.

Return procedure
Please contact us first via:
craftistic.handmade@gmail.com

After approval you will receive the return instructions.

Return costs
Return shipping costs are the responsibility of the customer,
unless the product was damaged or delivered incorrectly.

Refund
After receiving and checking the returned product
the amount will be refunded within 5–10 business days via the original payment method.

Damaged or incorrect delivery
Did you receive a damaged or incorrect product?
Please contact us within 48 hours with photos of the problem.
We provide a suitable solution.